FAQ

Frequently Asked Questions

What is GigaCloudX Files?

GigaCloudX Files is a secure, fast, and reliable cloud file storage and sharing service. Upload your files, photos, documents, videos, and more - we'll provide you with shareable links to easily distribute your content to others.

What file types can I upload?

We support virtually all file types including images, videos, documents, archives, and more. There are no restrictions on file types unless specified by the administrator.

Is there a file size limit?

File size limits are configured by the administrator. Contact your administrator for specific limits on your instance.

After uploading, you'll receive a unique link for each file. Simply copy and share this link with anyone you want to have access to your file.

Can I organize my uploads?

Yes! You can create albums to group related files together. Albums can also be shared via unique links, making it easy to distribute collections of files.

Does the service support tagging?

Absolutely. You can add multiple tags to your files from the dashboard, making it easy to search and filter your uploads later.

How do I upload files programmatically?

We support API uploads via ShareX on Windows. From your dashboard, you can download a pre-configured ShareX uploader file that connects directly to your account.

Is my data secure?

Yes. All uploads are associated with your account and protected by authentication. Only you can manage your files unless you explicitly share them.

Can I delete my files?

Yes, you have full control over your uploads. You can delete any file at any time from your dashboard.

What are snippets?

Snippets allow you to store and share text content like code, notes, or any plain text. They support syntax highlighting for various programming languages.

What are short URLs?

If enabled by the administrator, you can create shortened URLs for any link, making them easier to share and track.

How do I get an account?

Account registration depends on your administrator's settings. The service may be open for public registration, require an invite link, or be private. Contact your administrator for access.

Who operates this service?

GigaCloudX Files is operated by GigaCloudX, a subsidiary of Asmar Media Group.

How can I get support?

For technical support or questions, please contact your administrator or visit GigaCloudX for more information.